Navigating the New ICA Portal: A Step-by-Step Guide for Singapore PR Applicants

Your Updated Roadmap to Submitting a Successful PR Application Online

Why This Guide Matters

In recent years, ICA has rolled out a revamped online portal that streamlines PR application processes for foreign professionals and their families. While the portal is more efficient, many applicants still face confusion when navigating forms, uploading documents, or tracking submissions.

At Singapore Immigration Hub, we assist clients with the entire digital submission journey, ensuring every detail meets ICA standards. This article provides an updated breakdown of the new portal and how you can avoid common pitfalls.

What Has Changed in the ICA Portal?

  • 🔎Modernised User Interface: More intuitive, mobile-responsive layout.
  • 🔄Integrated e-Service Platform: All applications now go through the MyICA portal, centralising PR, citizenship, and pass-related services.
  • 👤Digital Identity Verification: Log in using Singpass, which securely links to your official records.
  • 📋Structured Document Upload: System prompts you for required files per applicant profile.
  • 📅Appointment Booking & Notifications: Seamless scheduling and real-time email/SMS alerts for ICA follow-ups.

🔧 Step-by-Step: Submitting Your PR Application on the New ICA Portal

Step 1: Log in to MyICA with Singpass

Access www.ica.gov.sg and choose “Apply for Permanent Residence”.

  • Foreigners must apply under their own Singpass account.
  • Use Singpass app or token for secure 2FA login. 

Step 2: Select Your PR Scheme

Choose the relevant PR scheme:

  • PTS Scheme (for working professionals)
  • Family Ties (for spouses, children, aged parents)
  • GIP or ForArts (if applicable)

Step 3: Fill in the Application Form

Provide details including:

  • Personal particulars
  • Educational background
  • Employment history
  • Family ties
  • Travel history and residency

Be precise — any discrepancies or missing fields may delay your application

Step 4: Upload Required Documents

Each applicant (main, spouse, child) must upload:

  • Passport, birth/marriage certificates, ID, payslips, employer letters, etc.
  • Ensure documents are:
  • In PDF format
  • Under 2MB per file
  • Translated to English if applicable

Tip: Use clear filenames (e.g. “Payslip_Jan2025.pdf”)

Step 5: Review and Submit

Double-check:

  • Accuracy of form entries
  • Correct supporting documents
  • Spelling and date consistency

Once submitted, ICA will issue an acknowledgment reference number.

Step 6: Track Application Status

  • Log in anytime to monitor progress or check for ICA updates.
  • ICA may request additional documents or schedule an interview.

⚠️ Common Mistakes to Avoid

  • Missing or outdated documents
  • Uploading incorrect file formats or oversized PDFs
  • Using someone else’s Singpass account
  • Typos in names, NRICs, or dates
  • Applying under the wrong PR scheme

Mistakes can lead to processing delays or even rejection.

How We Help at Singapore Immigration Hub

Our end-to-end ICA portal assistance includes:

  • Secure document review and formatting
  • ICA-compliant file naming and uploads
  • Singpass login walkthroughs and form guidance
  • Application strategy and timing advice
  • Post-submission monitoring and response support

We ensure your online submission is error-free, professional, and aligned with ICA expectations.